Shipping return

Delivery countries

Delivery within the EU and Switzerland. Other countries on request.
Our shipping partner is DHL.

DHL domestic

For a delivery within Germany by DHL (insured shipping) shipping costs of 4,50 € will be charged.

Delivery within Germany is free of shipping costs from an order value of 100 €.

DHL abroad

For delivery to other EU countries by DHL (insured shipping), shipping costs of 12.90 € will be charged.
A delivery to Switzerland costs 17,50 €

The delivery abroad is free of shipping costs from an order value of 200 €.

Delivery times

• approx. 1-4 working days within Germany
• approx. 2-6 working days within other EU member states

During certain seasonal periods and discount promotions, delivery times may be longer.

Please note that there is no shipping and delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.

Duties and taxes

For deliveries to non-EU countries, additional duties, taxes and fees may apply. You can find more information about customs duties for example here and about import sales tax under this link and especially for Switzerland under this link.

Returns

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail). The revocation period is 14 days and begins from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. If you have ordered several goods together and they are delivered separately, the withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

The revocation is to be addressed to:

Naturheilpraxis Shop
Philipp Nedelmann
Kastanienallee 4
10435 Berlin

Fax: +49 (30) 319 852 92
E-mail: kontakt@naturheilpraxis-shop.de

You candownload the sample withdrawal form from our website or send us another clear declaration.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

You have to bear the regular costs of the return if the delivered goods correspond to the ordered goods.

Please note that opened and unsealed food and dietary supplements cannot be returned for reasons of health protection or hygiene. Please also make sure that attached labels or tags are not removed and that the items are not soiled or without original packaging.